See last month's What's New for an overview of what was new in September.
Web Widget (Classic & Messaging)
Fixes/updates:
- [Messaging] The widget doesn’t rely on the font size defined on the host page to size its iframes and wrapping divs
Guide & Gather
New:
- Content tags for articles and posts is released
- Added HTTP headers
X-Rate-LimitandX-Rate-Limit-Remainingto Help Center API responses (as is available in Support APIs too -docs) - The new request list beta now supports dynamic content placeholders for custom field properties
Fixes/updates:
- Fixed an issue where the customers couldn't dismiss Guide onboarding
App Marketplace
New:
- Jitsi Meeting (Support)
- Jitsi Meeting is a fully encrypted, 100% open-source video conferencing solution that you can use all day, every day, for free — with no account needed. Jitsi Meet is an open-source JavaScript WebRTC application used primarily for video conferencing. In addition to audio and video, screen sharing is available, and new members can be invited via a generated link. The interface is accessible via a web browser or with a mobile app.
- Endear (Support)
- Endearis the all-in-one clienteling solution for omnichannel brands. Endear's cloud-based customer relationship management (CRM) and messaging platform empowers two-way communication between retail sales associates and customers via text email, and WhatsApp. Endear also tracks messages and reports on which items were purchased, where the sale occurred, and any returns associated, giving you better insight and control over resulting commissions. Once connected with Zendesk, you'll see all your support tickets start to populate in Endear customers' profiles.
- Refunds (Support) (paid)
- Refundslets agents make a refund request on behalf of a customer. Ask for a refund through bank transfer, when you’re no longer able to do a refund via your PSP (Adyen, Paypal, Creditcard, or other). Approve/Reject and Export processes give your finance team the control to go in there and see the refund requests that agents make. When finance approves or rejects, the agent is instantly notified and the ticket is updated for auditing purposes.
Answer Bot
New:
-
[Flow Builder] Added new emoji picker to bot-message fields
-
[Flow Builder] Updated the fallback experience to be configurable in the ‘Standard responses’ tab. With this update, admins can
- Customize the fallback message
- Pin up to 6 answers to the fallback message
- Turn article suggestions on and off
To learn more, visit this help center article
Mobile SDKs
New:
-
Improve offline banner accessibility focus
-
Accessibility improvements
-
Support to allow an image message that contains a link
Fixes/updates:
-
iOS 11.1: Certain reply options will not crash the app when changing from landscape to portrait
-
iOS 16: One instance of the conversation screen will be created and pushed to the navigation stack
-
iOS 16: The attachment menu is consistent with how it is displayed when the keyboard is not shown
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iOS 16: Expanded GIF/Image will not show the composer field
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iOS 16: Received timestamp in the correct position
No updates this week
- Support
- Zendesk Chat & Messaging
- Talk
- Explore
- Sell
- Admin Center
- Sunshine Conversations