Error: Ticket field not added

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9 Comments

  • Solveig Hendryx

    I'm receiving this error as well and I do have a default ticket form selected. I'm also unable to edit ticket fields. Any thoughts on what could be causing this?

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  • Christine
    Zendesk Engineering
    Hi Solveig,

    I created a ticket on your behalf so I can look into the issue more.

    Kindly check your email for updates. Thanks!
    0
  • Laica

    Christine hi, I'm getting the same above error even when all fields have been filled out and a default form has been selected

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  • Beto
    Zendesk Customer Care

    Hi Laica,

    I have created a ticket on your behalf so that we can investigate this further

    Kindly check your email for updates. Thanks!

    1
  • Mike Krell

    Can you post the solution for this? I'm getting the same exact same (useless!!) error message.

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  • Anne Ronalter
    Zendesk Customer Care
    Hello Mike,

    this is a very specific issue and there could be a lot of reasons for this to happen.

    Therefore I have created a ticket and reached out to you via Email so that we can investigate further and help you to find a solution.
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  • Heather Jewell

    I'm also receiving the same error message and we in fact do have a default form in place. All fields were filled in and it made no difference. What was the solution for some of these so that I could be investigating the possible same fixes on my end? 

    EDIT: Try creating the field in a different browser. I was using Safari when I repeatedly received the error. Chrome worked just fine. 

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  • Joe Huisman

    Zendesk should update this article to include other troubleshooting steps to fix this. Clearing cache and restarting browser fixed this for me. 

    1
  • Bruce Williams

    Joe Huisman

    Thanks for the tip   clearing cache solved this for me as well.  Zendesk, please update this with troubleshooting steps to resolve.  I have a default form and was receiving the error.  Clearing the cache resolved the issue.  Philip Anthony Buella  please update this with troubleshooting steps!!!

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