The majority of errors related to user or organization import are a result of formatting issues in the CSV file.
If you have a specific error message you are looking for, check the table below for potential solutions.
|Your CSV file request frequency limit has been exceeded. Try again later||CSV (comma separated values) exports are limited to 100,000 results per hour and per user.|
|UTF-8 Errors||This error is created when the uploaded file isn't in a UTF-8 format. See this article for more detail: How can I fix the UTF-8 error when bulk uploading users?|
|Upload failed. File type is not supported.||The file must be a CSV file. If you use a CSV but still get this error, consider passing the file through Google Sheets as described in the tip at the bottom of this article to fix any potential encoding issues.|
|Failed to process row. Import aborted.||These errors occur because of an issue with the formatting of the CSV file. To ensure that you format the file correctly, review the guidelines in this document: Bulk importing users.|
|Column 'user_id' cannot be null||These errors occur because of an issue with the formatting of the CSV file. To ensure that you are formatting the file correctly, review the guidelines in this document: Bulk importing users.|
|User_id is invalid||Include the
|Missing mandatory field in header: name||The name field is required when you bulk import new users via a CSV file. See the article: Bulk importing users.|
|403 error||This usually occurs when the import feature isn't enabled for your account.|
If you still experience an error when importing, try these common troubleshooting steps:
- Check the first row of your file to make sure you have all the required headers for importing.
- Check your CSV file for any formatting issues or unsupported characters.
- Copy and paste your data into a new CSV file to avoid formatting issues.
These general resources should also help you get your users and organizations imported smoothly: