See last month's What's New for an overview of what was new in January.
This week's release notes include:
Explore
New
- Knowledge Base dataset
The Knowledge Base dataset (for Guide) now includes new metrics (article comments, subscriptions, upvotes, and downvotes) and an article category attribute. For more information, see Announcing the updated Guide Knowledge Base dataset in Explore.
App Marketplace
New:
- Google Sheets Connector by Coefficient
Google Sheets Connector by Coefficient (for Support) helps you sync Google Sheets to your Zendesk data and accelerate your work. Build automated ad hoc analysis, reports, and dashboards using your live Zendesk data. Google Sheets Connector is fast and flexible and allows you to use a tool you're already familiar with - your good old-fashioned spreadsheet. - Finder.io
Finder.io (for Sell) makes it easy to locate the email addresses of the contacts that matter most for your business. Simply enter any website and Finder.io instantly searches for email addresses, ensuring they are valid before you send any emails. Finder.io integrates with Zendesk Sell to easily export and manage your leads. - Aunoa
Aunoa (for Support and Chat) transforms chats into tickets with ease and revolutionizes your Customer Support. Collecting all the necessary customer information, Aunoa creates tickets from chat conversations and chatbot chats. These tickets are automatically sent to your Zendesk Support suite, making it easy for your team to update the status, category, and contact information of each ticket. Surprise your customers and prospects with lightning-fast and effective responses. This integration reduces response time, improves the customer experience, and allows for personalized conversations. - Reminder App
Reminder App (for Support) is an easy way to create ticket reminders and be notified via email or SMS. Support teams can easily create and edit ticket reminders, right within Zendesk Support.
Products with no updates this week
- Admin Center
- Zendesk Answer Bot
- Zendesk Chat & Messaging
- Guide & Gather
- Mobile SDKs
- Sell
- Sunshine Conversations
- Support
- Talk
- Web Widget (Classic & Messaging)
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