Why does excluding tags on the filter increase the number of results?

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  • Jimmy Rufo
    Zendesk Luminary

    This seems wrong.  while this is an expansive explanation, at the end of the day, the use case is rather simply.  Exclude any ticket from filtered result that has Tag "XYZ".  Seems like something we should be able to account for without creating a custom metric.  Otherwise, why bother having that as a filter item to use??

  • Matt Watson

    Such an incredibly long work around to this issue.  I see tags as pointless now


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