Dear Zendesk Partner,
Thank you for your recent inquiry with regard to transferring an existing Zendesk instance from a direct Zendesk subscriber to a Zendesk reseller partner upon the renewal date for the instance. The goal of this article is to provide instructions on how to transfer your instance (i.e., Zendesk Services as generally described at www.zendesk.com that are purchased by a Zendesk customer and specifically agreed to in any relevant Service Order).
The transfer of a subscriber’s instance from Zendesk (direct) to a reseller partner (indirect) is a process initiated by the existing subscriber. The transfer is accomplished by the subscriber and the Zendesk reseller partner contacting their Zendesk account executive via email and stating that the subscriber desires to purchase the service from the reseller partner upon the renewal date for the instance. Upon approval and confirmation from your Zendesk account executive, the Subscriber’s use and access to Zendesk’s software and services (“Service”, as described at www.zendesk.com) will be subject to Zendesk’s Reseller Subscription Services Agreement, and the Reseller’s purchase, rights, and obligations in the subscriber’s instance(s) are as per the Reseller’s Reseller Program Agreement with Zendesk as of the renewal effective date. Transfers made upon renewal are the start date for the new term.
Please remember, if you have any questions, you can contact your Zendesk account executive for additional assistance.