See our What's New for an overview of what was released in the last month.
This week's release notes include:
Mobile SDKs
Zendesk Support iOS 2.25.0
Fixes
- Bug fixes and improvements.
Zendesk Support Android 2.33.0
New:
- You can now listen to Zendesk Talk and WhatsApp Voice messages in a ticket.
Fixes:
- Bug fixes and improvements.
App Marketplace
New:
-
Your AI Agent (Support)
Your AI Agent from Infinite Hooray is designed to take Customer Service efficiency and service experience to the next level. It does so by using the advanced capabilities of the GPT model (Generative Pre-trained Transformer) from OpenAI. It incorporates technologies such as natural language processing and natural language generation to understand and reproduce human language argumentation, and thought patterns – Your AI Agent is perfectly designed to craft high-quality replies and to save time for your agents. -
MaestroQA Quality Assurance Native App (Support)
The MaestroQA Quality Assurance Native App lets agents and their managers review QA scores with Zendesk, to help drive agent coaching and to report on the quality of an agent's support. Review agent tickets with a side-by-side QA scorecard view within Zendesk, turn your agent QA score into a trusted KPI to measure agent performance and career progression, and identify training gaps for agent coaching opportunities. -
PayWhirl Connect (Support - paid)
PayWhirl Connect keeps all your customer payments and subscriptions working smoothly in Zendesk Support. You'll have an easy view of customers and their invoices, and be able to refund and cancel subscriptions hassle-free. The PayWhirl Connect algorithm immediately connects payment data with the right support tickets, so you can solve issues quickly. Say goodbye to tedious payment management, and welcome to speedy support ticket fixing. -
Stax Bill Connect (Support - paid)
Stax Bill Connect lets you manage your Stax Bill customers, their subscriptions, and charges, seamlessly within Zendesk Support. You can easily view customers and orders, process refunds, and cancel subscriptions. Stax Bill Connect uses an efficient algorithm to guarantee that payment data is instantly linked to the relevant support tickets, enabling you to resolve issues promptly and efficiently. Say goodbye to time-consuming payment management and hello to streamlined support ticket resolution. -
Pabbly Connect (Support - paid)
Pabbly Connect lets you manage your Pabbly customers, their subscriptions, and charges seamlessly within Zendesk Support. You'll have a clear view of customer orders and details, and be able to process refunds and cancel subscriptions with ease.
Zendesk Answer Bot
New:
-
Flow Builder
Added support for the Messaging Authentication Provided Name variable to Greetings and Fallback messages.
Guide & Gather
New:
Products with no updates this week
- Admin Center
- Zendesk Chat & Messaging
- Explore
- Sell
- Sunshine Conversations
- Support
- Talk
- Web Widget (Classic & Messaging)