See our What's New for an overview of what was released in the last month.

This week's release notes include:

  • Answer Bot
  • App Marketplace
  • Chat & Messaging
  • Explore
  • Mobile SDKs
  • Support
  • Products with no updates this week

Answer Bot

New

  • Conversational Bots
    Added new bot testing capability where admins can test their draft answers. For more information, see     Testing the end user's messaging experience.

App Marketplace

New:
  • Sticky.io Connect (Support, paid)
    Sticky.io Connect lets you manage all your customer payments and subscriptions seamlessly within Zendesk Support. You can easily view customers, orders, process refunds, and cancel subscriptions. An efficient algorithm guarantees that payment data is instantly linked to the relevant support tickets, enabling you to resolve issues promptly and efficiently. Say goodbye to time-consuming payment management, and hello to streamlined support ticket resolution.
  • Process Shepherd (Support)
    Process Shepherd empowers consultants to manage complex business processes. Use this app to make every agent a master of your business process by providing step-by-step guidance that streamlines complex processes, boosts compliance, reduces agent ramp-up time, and the average handing time. Access your complex processes via this Zendesk Support sidebar app so your agents can easily follow the proper procedure and ensure they do the job right.
  • Glean (Support)
    Glean searches across all your company’s apps to help you find exactly what you need. Powered by next-generation AI, Glean understands who you are to deliver answers to your questions or pinpoint the people who can help. Now you can s    eamlessly search across all company apps from within Zendesk Support, without ever having to leave the page. Setup is quick and doesn’t require professional services or manual fine-tuning. Unlock Glean's AI-powered contextual recommendations to boost productivity and streamline workflows.

Zendesk Chat & Messaging

New

  • The Chat to Messaging migration program began, with the first batch of communication going out to 1007 customers on June 08, 2023. See Announcing assisted messaging activations for more information.

Explore

New

  • Default report filters 
    To improve loading times, a default 30-day time filter now applies to every new report created in the Support - Updates history and Support - SLAs datasets. Users can update the time range of the filter or replace it with any other filter.

Mobile SDKs

Zendesk SDKs: 2.12.0 iOS

Added

  • Functionality to enable and disable upload attachments. To disable attachments for mobile devices, you must disable them for both iOS and Android. 

Fixed

  • Animation on avatar image
  • Outbound messages that were not grouped correctly

Zendesk SDKs: 2.12.0 Android 

Added

  • Re-login an authenticated user when a user merge event is detected
  • Functionality to enable and disable upload attachments. To disable attachments for mobile devices, you must disable them for both iOS and Android. 

Fixed

  • A field that disappeared after submitting a form while offline
  • Messages sent from the web that were not displaying - the messages are now displayed on both the logged-in iOS and Android conversation
  • Image attachments that were not being displayed
  • The blockChatInput flag that was not handled properly

Changed

  • Kotlin updated to version to 1.7.21
  • The ProGuard rules have been updated to ensure compatibility with the default R8 mode enabled by Gradle 8

Support

New

  • Added draft mode in Composer
  • Added Composer resize preference persistence

Products with no updates this week

  • Admin Center
  • Zendesk Answer Bot
  • Guide & Gather
  • Sell
  • Sunshine Conversations
  • Talk
  • Web Widget (Classic & Messaging)
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