See our What's New for an overview of what was released in the last month.
This week's release notes include:
ZohoSign Integration for Sell by OAppS (Sell)
ZohoSign Integration for Sell by OAppS empowers users to conveniently handle their commonly utilized sales documents, including NDAs, sales agreements, invoices, and more, without the need to leave Zendesk Sell. This integration allows sales teams to sign, send, and manage these documents directly from within the Zendesk Sell platform. Furthermore, sales teams can effortlessly track the progress of these documents, eliminating the need to navigate away from their Zendesk Sell account.
PDF Attachment Viewer from Canary Apps (Support, paid)
PDF Attachment Viewer from Canary Apps lets you view PDF attachments within your Zendesk Support Tickets. You can open and view PDF attachments right within your ticket and easily search your PDF documents for relevant information. No more downloading PDF attachments to your file system before viewing them.
Better Attachments (Support, paid)
Better Attachments helps you manage your attachments at a single glance. You can view all attachments in a ticket in the side bar, broken down by images, links, and files. You can also preview images without leaving Zendesk and download single attachments or all attachments in a .ZIP file.
Bacen RDR by MOL (Support)
Bacen RDR by MOL connects Zendesk to the Central Bank of Brazil's RDR system and allows you to centralize your customer service flow in Zendesk.
Qvasa helps you monitor your customer support operations, identify your bottlenecks, and visualize your performance. It's your own personal analytics platform.
Attachments Manager from Leafworks (Support, paid)
Attachments Manager from Leafworks allows you to search and filter attachments, and preview or even download them with a single click. Attachments Manager checks the documents that are attached to a ticket and lists them in the sidebar. You can filter them by type and download them as single files or in bulk. The app also allows you to view attached documents without having to download them.
OpenMethods Experience Cloud (Support)
OpenMethods Experience Cloud empowers Zendesk users with contextually relevant experiences for personalized customer interactions. It centralizes workflows, data, and third-party applications into the Zendesk agent desktop to deliver best-in-class CX that scales with your organization.
SeaChat Zendesk Connector (Support)
SeaChat Zendesk Connector leverages ChatGPT to give you the most human sounding chatbot possible, able to innately handle chit-chat and general world knowledge conversations. The SeaChat Zendesk Connector allows you to import your Zendesk tickets into your SeaChat Knowledge Base, giving SeaChat the ability to quickly answer customer questions using the accumulated knowledge in your Zendesk workspace.
Môveo AI Virtual Agent (Chat)
Môveo AI Virtual Agent is a conversational AI platform powered by Natural Language Processing (NLP) algorithms. With Môveo AI, your AI virtual agent can learn the best practices from your best agents and automate more than 80% of your customer support operations.
Ask Me Anything (Support + Sell)
Ask me Anything for Support and Sell seamlessly integrates OpenAI's powerful language model, ChatGPT, with your favorite support platform, Zendesk. With Ask Me Anything, support agents can now handle customer queries more efficiently and effectively than ever before. This app empowers agents with AI-driven insights, suggestions, and knowledge, providing a streamlined and personalized support experience for both agents and customers.
Sunshine Conversations Campaigns PRO by Centribal(Support)
Sunshine Conversations Campaigns PRO by Centribal is an application connected to Centribal Platform that allows you to use all WhatsApp phone numbers configured in your Sunshine Conversations. You can use any kind of template accepted by WhatsApp: text, parameters, buttons, documents, or images. This app is also great for sending unlimited contacts using a CSV file to carry out massive or simple message transmissions.
- Announcing: The data importer beta and new way to import organizations
- Improved collision management to control how tags appear when multiple agents are working on the same ticket. This change prevents agents from losing tags on unsaved tickets when another agent causes a change to the ticket. For more information, see Announcing: Improvements for handling tag change collisions in tickets.
Products with no updates this week
- Admin Center
- Zendesk Bots
- Zendesk Chat & Messaging
- Guide & Gather
- Mobile SDKs
- Sunshine Conversations
- Web Widget (Classic & Messaging)