I'm having trouble understanding all the JWT options proposed by Zendesk. What is each option used for?
Zendesk offers three different types of JWT, that each have a distinct purpose.
JWT SSO Login
- This JWT type logs the user against the entire account. Single sign-on is a mechanism that allows you to authenticate users in your systems, as well as to subsequently tell Zendesk that the user has been authenticated.
- If you use single sign-on with JSON Web Token (JWT), the user is automatically verified with the identity provider when they sign in. The user is then allowed to access Zendesk without being prompted to enter separate sign-in credentials.
JWT Authentication for messaging (Web Widget)
- JWT Authentication for messaging allows you to verify the identity of your end users, through end-user authentication, before starting a messaging conversation with your agents. This enables agents to be assured of the identity of the user they’re working with, who can then easily access past interactions and share potentially sensitive information with them.
JWT Authentication for Chat (Web Widget Classic)
For more information, see these articles:
- JWT SSO Login documentations
- JWT Authentication for Messaging (Web Widget)
- JWT Authentication for Chat (Classic Widget)
- Additional information