Issue symptoms
When the Zendesk Agent Workspace is enabled, agents are not able to redact ticket content using the native functionality. How can I allow my agents to redact content?
Resolution steps
Depending on their plan, admins can enable their agents to redact content in one of the following ways:
- On Team, Growth, and Professional plans, admins can enable the Agents can delete tickets and redact content option in the agent interface settings.
- On Enterprise plans, through custom roles for agents experiencing the issue, enable Redact ticket content.
For more information, see these articles:
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