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What are the different mechanisms for SMS opt-in?



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Ferran Barneda

Zendesk Employee

Edited Sep 04, 2024


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Hello! Is there a workflow to have an end-user opt in to text automatically? ie. when the end user first texts, they get a reply like “{name of biz} would like to send you text messages (SMS/MMS). To consent, reply YES.”, then after texting Yes, the end-user will not be required to opt in again for future conversations?

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