Question

What is Sunshine Conversations and how does it work?

Answer

Sunshine Conversations enables customers to send messages and capture them into Zendesk:

  • You can customize the interactions and connect 3rd-party bots to provide personalized user experiences.
  • Companies can connect popular business systems to manage conversations with end users over any channel in their help desk or team collaboration software.
  • Developers can create and connect their app or software with the Application Programming Interface (API). This API allows the application or software to request information or data available from Sunshine Conversations.

For instance, Zendesk Messaging Web Widget was created using Sunshine Conversations, and developers can use Sunshine Conversations with any of the following messaging channels:

  • Android SDK
  • Apple Messages for Business
  • Facebook Messenger
  • Instagram
  • iOS SDK
  • LINE
  • MessageBird
  • Telegram
  • Twilio
  • Twitter DM
  • Viber
  • Web Messenger
  • WeChat
  • WhatsApp

For more information, see these articles:

  • Sunshine Conversations Product Page
  • Sunshine Conversations Developer Docs
  • Sunshine Conversations API Reference
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