See our What's New for an overview of what was released in the last month.
This week's release notes include:
- Zendesk Bots
- App Marketplace
- Zendesk Chat & Messaging
- Zendesk Explore
- Products with no updates this week
Zendesk Bots
New
- Conversation bot - Added the following new updates to allow more dynamic and interactive conversation experiences. For more information, see Announcing dynamic conversation experience with Zendesk bots.
- Array variable support for ‘Make an API call’
- Variable usage in the ‘Carousel’ step
- Inclusion of a ‘Save response’ button in the ‘Carousel’ step
App Marketplace
New
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Maven AGI Co-Pilot (Support)
Maven AGI Co-Pilot is the modern AI-powered co-pilot for your support team. Maven helps customers deploy AI to improve the support experience, which helps to answer questions instantly, suggest follow ups, and take action.
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Custom Object Commentator (Support, paid)
Custom Object Commentator is a sidebar app that allows you to add custom object details to ticket comments. Agents can add the data of a custom object lookup field and related lookup objects to Zendesk ticket comments so they can be linked to the ticket as internal or public ticket comments. The data can then be easily shared with others via notifications or side conversations.
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Yellow.ai Agent Assist (Support)
Yellow.ai Agent Assist is an AI-first automation for better customer experiences using the XO Platform. The app is designed to enhance customer support by leveraging a range of functionalities to streamline the conversation process and improve overall efficiency. Key features include chat summarization, agent suggestions, and search capability.
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Macha AI Support (Support)
Macha AI Support auto-resolves customer support tickets for your Shopify store using AI. Macha integrates with Shopify stores to help support teams answer redundant customer queries. Macha uses a combination of Shopify products, collections, order details, Zendesk help articles, macros, and previously solved tickets. This allows the AI to create accurate answers from a robust knowledge base.
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Mercado Pago by menze (Support, paid)
Mercado Pago by menze integration creates and sends payment links from your Zendesk tickets. With this plugin you can integrate Mercado Pago into Zendesk so you can create and send payment links directly within your Support tickets. This means you can offer a faster and easier payment method to your customers.
Zendesk Chat & Messaging
New
-
The Auto Accept feature is now GA and available for all Chat and Messaging customers in the Agent Workspace. For more information, see Announcing auto-accept functionality for live chat and messaging customers.
Zendesk Explore
New
- Enterprise customers can now share an Explore dashboard or dashboard restriction via a link. This new feature makes it easier to share dashboards with clients, partners, or anyone outside your Zendesk account. See Working with the dashboard builder (Beta).
Products with no updates this week
- Admin Center
- Guide & Gather
- Machine Learning
- Mobile SDKs
- Sell
- Sunshine Conversations
- Support
- Talk
- Web Widget (Classic & Messaging)