How can I create conditions to show text from the values of my custom drop-down field?

Question

Using a macro, I want specific text to appear depending on the values of a custom drop-down field. How can I achieve this?

Answer

To show text based on different values of a custom drop-down, use liquid markup in your macro.

Once this is done, create a ticket with that custom drop-down field and test that your macro works as intended.

For more information, see these articles:

• Creating macros for repetitive ticket responses and actions
• Understanding Liquid markup and Zendesk Support
• How can I format placeholders with liquid markup?