About custom field types

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  • ggalling

    I just wanted to echo some requests here that it would be desirable to be able to edit free-form text custom fields with macros. This would be useful for us because we are using a custom field to keep track of JIRA ID's and we'd like to use the same macro for every ticket that corresponds to a currently high-frequency issue tracked by jira.

  • Zach Dhom

    If I want to add a link to our customer support agreements on every ticket, which type do I use. I just need plain text or a URL added to every ticket. 

  • Dave Dyson
    Zendesk Community Manager

    Hi Zach, are you wanting to surface the link to your customers, or to your agents?

  • Zach Dhom

    Just the agents

  • Dave Dyson
    Zendesk Community Manager

    I think the best way of doing this would be to install the free Text app from our Apps Marketplace: Text app

    You can add text and links which will be displayed to all your agents in the Apps tab (but you can configure it to only show to certain agent groups if desired).

  • Heather Rommel
    Community Moderator
    The Product Manager Whisperer - 2021

    Hi Zach Dhom,

    Another option for this would be to store the info you want in a custom field on the Organization and then use the handy-dandy Auto Private Comment Target. You can set it up here and reuse it for many many other use cases....


  • Daniel THAY Gmail


    How can we modify the error message from regex ticket field?

    I would like to change this error message with my own error message.




  • Ariane Frances dela Cruz
    Hi Daniel,
    I'm afraid it's not possible to customised the error message. There's a similar discussion on this community post here https://support.zendesk.com/hc/en-us/community/posts/4408860791834. Instead of changing the error message it might best to guide users on what details they should enter on the this custom field. 
  • Paul Goldberg

    What is the character limit for the Text field?

  • mnemosyne

    Are there any plans to add something like "To" and "From" time fields? For example, if a user needs to report information to HR regarding a timecard correction, the date would be very helpful but they typically need to add times, with potential ability to add multiple dates and times.

  • Larry Click

    There was no answer for the character limit for text fields.  What is it?

  • Dave Dyson
    Zendesk Community Manager
    Hi Larry,
    The character limit is 65536. Hope that helps!
  • Anita Rajkumar

    I need to upload data into Location drop down 

    It has 3000 options in it.

    How to handle it? please suggest

  • Plo Mangsat
    Hi Daniel,
    Thank you for posting a comment here. You can only create up to 2,000 values in the custom drop-down menu. To do this you need to create a CSV (comma-separated values) file that contains all the options you want to put in your custom field. 
    See the example below.

    The following table lists the fields to include in the file. The first row of the CSV file is the header row, and you must include it in the file.
    Field Description
    value Value that appears in the drop-down or multi-select field.
    tag Tag associated with the field value. The tag is used as a ticket property that can be included in triggers and other business rules.
    default Identifies the default value for the drop-down or multi-select field. Use true to identify the default value. Use false for all other values. (Drop-down fields only. Remove this field for all other field types, otherwise you'll receive an error.)
    After you create the CSV file, you can import these values into a new ticket field.
    To import the CSV field values
    1. In Admin Center, click the Objects and rules icon () in the sidebar, then select Tickets > Fields.
    2. Click Add Field.You can only bulk import values for new ticket fields. You cannot import field values for existing ticket fields.
    3. Choose the type of field you want to create (Drop-down or Multi-select).You can only import field values for drop-down or multi-select fields, CSV import for other types of fields is not supported.
    4. In Field values, click Upload CSV.
    5. Click Choose File and open the CSV file you want to import, then click Upload.
    6. You can also Download the template CSV file to use as a model to prepare your CSV file before you upload it.
    7. When you successfully upload the CSV file, Field values are updated to include the new data.
    8. Finish adding information about your new field, then Save your changes. For more information, see About Ticket Fields.
    You can check Importing and exporting values for ticket fields for more information.
    I hope this helps clear things.

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