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Jennifer Rowe

Zendesk Documentation Team

Editado 27 nov 2024


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Hello, have you thought about creating a type of hyperlink field for organizations, users and tickets, e.g., Organizations to have such a field for agents to click on the hyperlink and open a page with detailed information.

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Hello!

I am writing to suggest adding a new condition for relational fields. It would be very beneficial if, in the case of relational fields for Organizations, there was an option to filter so that it only shows individuals belonging to that organization.

Organization / Is / <Actual organization>

Or something like that :)

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