See our What's New for an overview of what was released in the last month.
This week's release notes include:
App Marketplace
New
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SentioCX (Support)
SentioCX delivers an orchestrating platform to integrate any conversational AI (bot) platform with the Zendesk application suite by ensuring an effortless Human-In-The-Loop (HITL). It provides Intelligent Pairing through automated self-adjusting service levels to ensure the best match between the user (through real time recognition of intents), and the right agent with the right skills and proficiency levels. -
Aitvaric (Theme)
Aitvaric is an an easy-to-use theme with side panel navigation and an optional toggle for your users to switch between light and dark mode. Aitvaric offers a dynamic approach to user preferences with both dark and light mode options. Tailor the visual experience to suit diverse user preferences, providing a comfortable and personalized reading environment. What's more, you can set unique images for each mode, ensuring a consistent brand aesthetic in any setting. -
Slack Connector for Workflow Builder (Support)
Slack Connector for Workflow Builder lets anyone create time-saving workflows using clicks, code, or a mix of both. Pre-built connectors allow you to instantly bring your favorite apps and services into your workflows with drag-and-drop simplicity. Using this connector, you can bring key actions from Zendesk into your workflows, such as creating and updating a ticket, as well as adding and removing tags. Combine these Zendesk actions with Workflow Builder's numerous built-in steps to keep your work flowing across all your automations, and all in one place. For example, with Slack Connector you can send workflows in messages, embed them in canvases, and bookmark them in a channel. -
Phone by HelloDuty (Support)
Phone by HelloDuty empowers your customer service team with a dynamic tool that seamlessly merges phone and computer systems. You no longer need to imagine working in customer service without the hassle of juggling various devices and screens because with Phone by HelloDuty, everything you require appears on your computer as soon as a customer makes a call. As an agent's phone rings, their computer screen instantly reveals the caller's identity and historical issues, functioning as a readily available cheat sheet. Moreover, agents can initiate calls directly from Zendesk with the click of a button, eliminating the need to manually dial numbers on a phone. Think of it as the convenience of instant messaging, but tailored for actual phone conversations. -
Hide Dropdown Values Lite by LEAFWORKS (Support)
Hide Dropdown Values Lite by LEAFWORKS makes life easier by hiding selected fields in tickets for your agents. Using conditions for ticket fields, you generate a clearly structured and relevant overview of all the information for your different groups and roles. A big advantage is also being able to customize drop-down menus with conditions. -
Change Ticket Requester by Knots (Support)
Change Ticket Requester by Knots seamlessly updates the requester field in Zendesk ticket fields. This is crucial for tickets generated from forwarded emails, scanned documents, or third-party submissions.
Guide & Gather
Fixed
- The article settings panel so it is open for all new articles.
- The issue of the article settings panel opening up when there was an error while saving or creating an article.
- The issue with the New action footer hiding the tables dropdown menu.
Products with no updates this week
- Admin Center
- Zendesk Bots
- Zendesk Chat & Messaging
- Zendesk Explore
- Machine Learning
- Mobile SDKs
- Sell
- Sunshine Conversations
- Support
- Talk
- Web Widget (Classic & Messaging)