Customizing your AI agent interactions to provide a seamless customer experience is easy with Zendesk’s conversation flows. These are pathways that control how your AI agent interacts with customers, guiding them to reach a resolution. Whether assisting with a purchase, resolving a product issue, or gathering essential information, conversation flows enable your AI agent to manage requests with precision.
To help you get started quickly, we offer AI agent templates with pre-built conversation flows, alleviating the need to build one from scratch. These templates are customizable, so you can easily adjust them to align with your company’s unique requirements and tone of voice.
There are plenty of AI agent templates to choose from, whether for generating leads, enhancing your e-commerce interactions, or improving support for customers and employees.
Choose one of the templates below to learn more:
Customer support
Customer satisfaction template
Use case: Customer support
The customer satisfaction template expedites the support process and gathers valuable customer feedback. Promptly offer customers a satisfaction survey after customers engage with your AI agent, making them feel heard and gathering critical insights to refine your customer experience.
Offline form template
Use case: Customer support
Even though AI agents can provide 24/7 support, there may be times when a customer prefers to speak with a human during off hours. An offline form template can help your business handle after-hours support inquiries, collecting information so your support live agents can pick up the conversation once they return.
Employee support
E-commerce
Lead generation
Basic lead generation template
Use case: Lead generation
A lead generation template is a great way to help your business generate sales leads without taking time away from your sales team. For example, you can customize your lead generation template to ask visitors to share their name and email address when engaging with your AI agent.
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Jakub Raduszewski
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