See our What's New for an overview of what was released in the last month.
This week's release notes include:
Support
- Zendesk redaction features have been updated so that “View original email” will no longer be available on a ticket with redacted comments. This update is intended to help increase customers’ overall experience when using redaction features within a ticket.
App Marketplace
New
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Pisano CX Management Platform (Support)
Pisano CX Management Platform helps you unify and optimize the omnichannel feedback collection. It reports in detail, deeply analyzes metrics that matter, and enhances touchpoints effortlessly. Use this app to unlock unparalleled insights across a customer's journey in digital and offline touch-points. Managing customer experience is seamless across SMS, email, mobile, web, physical stores, and more on a single platform. Pisano ensures a unified approach to collecting feedback, providing you with a holistic view of your customer interactions. -
Multiple Devops by IntegrateCloud (Support)
Multiple Devops by IntegrateCloud allows syncing of comments, status, and other custom fields from Zendesk to Azure DevOps, and from Azure DevOps to Zendesk. This will help you in increasing the productivity of your team. -
MP4 Viewer Pro (Support, paid)
MP4 Viewer Pro lets you easily view mp4 video files directly from the sidebar in Zendesk Support tickets. Join a growing number of organizations leveraging this tool to open hundreds of MP4s each month directly within their agent view, eliminating the need for downloads. -
Advanced ChatGPT Assistance by Saasly (Support, paid)
Advanced ChatGPT Assistance by Saasly automates your workflow effortlessly using triggers and actions. Streamline processes and boost efficiency with powerful features such as custom prompts (that let you craft unique prompts tailored specifically to your business). The app employs placeholders to dynamically insert relevant data into your prompts and even implements your custom prompts across all your agents effortlessly. -
easy_CSM (Support)
easy_CSM is an easy-to-use software-as-a-service tool designed for customer success and for support managers to calculate a customer Health Score, including providing recommended actions for improvement. -
AI TIcket Summary by Knots (Support)
AI Ticket Summary by Knots leverages the power of artificial intelligence to read and outline the content of Zendesk tickets into concise summaries. Ideal for tickets with extensive prior interactions, this app enhances agent efficiency and ticket resolution speed. -
docsie.io (Support)
docsie redefines the way you create a comprehensive online Self-Service Knowledge Base, a secure Private Team Knowledge Base, with detailed Standard Operating Procedures (SOPs). Empower your customers with an intuitive knowledge base, empowering them to resolve issues swiftly and independently. Enhance your ticket responses by utilizing the relevant article, opting to insert the link, embed the article content, or craft a custom reply leveraging the article's insights. -
Luxo 128 (Theme)
Luxo 128 stands out as a Zendesk theme designed for professionals with aesthetics in mind. Packed with features, it offers a range of customizable blocks and call-to-actions, all effortlessly brandable to match your style. No coding needed, which makes it a breeze to launch a customer-friendly help center in no time. -
Leh (Theme)
Leh is a fully responsive multipurpose Zendesk help center (Guide) theme. The theme is a perfect balance between style and performance. All the elements of the help center are arranged in a way that keeps navigation super easy. The theme comes with an attractive blue elegant design. It has a perfect background image that gives your theme a super attractive and stylish look, and includes a search box at the center of it all. It has a stunning full-screen layout with beautiful blocks and interactive design elements, which generate an airy and elegant feeling to the help center.
Products with no updates this week
- Admin Center
- Zendesk bots
- Zendesk Chat and Messaging
- Zendesk Explore
- Guide and Gather
- Machine Learning
- Mobile SDKs
- Sell
- Sunshine Conversations
- Talk
- Web Widget (Classic & Messaging)
2 comments
Jennifer Rowe
We've updated this week's release notes with a late addition from the Support team:
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Jake Warren
That's a good update on the Support side, been wanting this in place!
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