Question
I noticed that calls to certain countries are blocked. Why can't I call some countries?
Answer
Geographic permissions for some countries in Zendesk can be turned off for these reasons:
- Privacy and security: To protect user privacy and comply with data protection regulations, Zendesk may restrict or turn off geo permission for a country.
- Regulatory compliance: Different regions have regulations regarding user data, and turning off geo permissions ensures compliance with these laws.
- Simplified configuration: Geo permissions are turned off to simplify the setup and maintenance of the platform for administrators and users.
- Performance optimization: Geo permission features are turned off to improve the performance of the platform and reduce the amount of data processing and transmission.
If geo permissions are essential for your operations, contact Zendesk Customer Support and provide the number you are trying to call.
For more information, see these articles: