Why does the bot recommend articles the second time the same question is asked?

Question

I noticed the bot only recommends articles when an end user asks a question twice. What is causing the behavior?

Answer

This is expected behaviour. If the bot needs more information to match an intent or answer, and you enabled If the bot needs clarification, an automated response is first sent to end users to ask for clarification, rather than the expected article list.

To avoid that first clarification question, you can disable that feature.