Why does the call disconnect when the browser is refreshed?

Question

Why did the ongoing call disconnect when I refreshed my browser? 

Answer

When you refresh the browser during a Zendesk Talk call, the call may disconnect because the refresh interrupts the session between you and the Zendesk server. Here are some reasons for this issue:

• Session interruption: Refreshing the browser breaks the session with the Talk server. This interruption disconnects ongoing calls
• Re-initialization: When you refresh, the browser has to reload resources and re-establish connections. The active call can't be maintained during this process and gets disconnected
• Client-side handling: Talk relies on the client-side application to manage call connections. Refreshing the browser resets the client application, terminating active calls
• WebRTC connection: Talk uses WebRTC (Web Real-Time Communication) for voice calls. Refreshing the browser disrupts the WebRTC connection, causing the call to drop

To avoid call disconnections due to browser refreshes

• Avoid refreshing the browser while on a call.
• Open Zendesk in a different window for actions that may require a refresh to avoid affecting the call.

For more information, see these articles:

• How can I troubleshoot Talk issues? 
• Talk network requirements
• What are the most common Talk error messages?