Zero-training AI agents use generative AI-powered use cases to understand a customer's message and link to the appropriate dialogues, without relying on expressions as a training dataset. Zero-training AI agents are faster to set up and easier to maintain than expression-based AI agents.
In the past, our AI models depended on extensive expressions for training. The zero-training AI agent, however, requires only a brief description and name for each use case, significantly speeding up the AI agent onboarding process.
With zero-training AI agents, you get:
- Quick time to value: Setting up a use case takes only a few minutes and requires no prior experience.
- Smarter automation: Ticket understood rates increase to over 80% on average with zero-training AI agents.
- Easy ongoing maintenance: Zero-training AI agents require minimal upkeep due to the elimination of expression-based training.
Zero-training AI agents work on both the Chat and Ticket channels.
To get started, see Creating a zero-training AI agent.