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Why do the email addresses swap between the To and CC fields in some tickets?



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Julio R.

Zendesk Customer Care

Edited Feb 13, 2025


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how can we detect via API that zendesk has done a swap of the “non support mailID from To field to CC field” the audit log also does not show the original email TO & CC, how can the original Email properties be pulled out via API/custom app?

 

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