See our What's New for an overview of what was released in the last month.
This week's release notes include:
Advanced AI
New:
- Starting February 4, 2025, new Advanced AI customers will have some AI-powered agent and admin capabilities turned on by default, streamlining your experience and maximizing the value you receive from our platform.
AI agents and knowledge
New:
- AI agents now come in two flexible plans, Essential and Advanced, to meet your business requirements.
- We've changed the limit for Individual theme style.css size from 300KB to 800KB.
Talk
Fixed:
- Fixed a bug where the call console might not appear when the user was on a different tab.
- Fixed a bug that occasionally caused a mismatch between the API and UI when deleting groups with an IVR setup.
Products with no updates this week
- Support
- Mobile SDKs
- Chat and messaging
- Explore
- Admin Center
- Zendesk QA
- Zendesk WFM
- App Marketplace