Question
What trigger conditions and actions are available on the legacy Support Essential plan?
Answer
On the Essential plan, customers are limited to conditions and actions that are present in the default triggers.
The conditions are as follows:
- Ticket > Assignee
- Ticket > Comment
- Ticket > Priority
- Ticket > Privacy
- Ticket > Status
- Ticket > Ticket
- Ticket details > Current User
- Requester > Requester
The available actions are as follows:
- Notify by > User email
For more information on the default triggers, see these articles: