Question
Is there an option to leave the help center open to users, but require them to log in when submitting tickets?
Answer
Yes, Zendesk allows the help center content to be publicly visible for browsing while controlling access to ticket submission through different access settings. However, this behavior is configured globally rather than dynamically toggled per user action in the interface.
There are three options for end-user access:
- Open: The help center is fully visible to everyone, and anyone can submit tickets anonymously without signing in
- Closed: The help center content is public, but only users who have been added to your Zendesk account and who sign in can submit tickets
- Restricted: The help center is visible to everyone, but only users with email addresses from approved domains can submit tickets
In closed and restricted modes, users can browse the help center freely but be asked to sign-in when they attempt to submit tickets.