Engage offers a seamless integration with Wisdom knowledge base, enhancing the desktop experience for your agents. This integration streamlines the flow of information during customer interactions.
What is Wisdom?
Wisdom is a feature from Amazon's cloud-based contact center service. It helps agents by quickly finding and displaying relevant information from different sources, reducing the need to jump between multiple databases during a call.
Why use it?
Using Wisdom means faster response times and better accuracy in customer interactions. Its machine learning capabilities also ensure that it gets smarter over time, providing agents with timely and useful information based on past experiences.