See our What's New for an overview of what was released last month.
This week's release notes include:
Support
New:
We released incremental export APIs for custom objects to help customers build reports on their custom object data in external reporting tools.
AI Agents Advanced
New:
- CSAT: Agents can rate their own tickets where they are requestors. For this to work in messaging, help center authentication must be enabled in the Web Widget. See Turning on help center authentication
- Service catalog: Released the unified request view.
Fixed:
- CSAT: Agents can no longer change a CSAT score for tickets they are not requestors of if they discover a link.
Products with no updates this week
- Admin Center
- Voice
- Copilot
- Knowledge
- Messaging and live chat
- Mobile
- Explore
- App Marketplace
- Zendesk Workforce Management (WFM)
- Zendesk QA