Question

I want to learn more about using Zendesk AI features. Where can I access official training courses and documentation to help me get started and stay up to date with different Zendesk AI offerings?

Answer

Zendesk provides a variety of official training and documentation resources to help you learn, configure, and use Zendesk AI features effectively.

You can find all AI‑related courses in the Zendesk training portal. Once there, search for AI to view the full catalog, or start with the resources below, organized by product area.

AI agents – Essential

  • Getting started with AI agents - Essential
  • Zendesk Training: Introduction to AI Agents

AI agents – Advanced

Zendesk Advanced AI Learning Path

Zendesk Copilot

  • About Zendesk Copilot
  • Resources for Zendesk Copilot
  • Getting started with AI features in the Zendesk Copilot add-on

AI Agent (Legacy)

About bot builder (Legacy)

For more information, see these articles:

  • AI agent resources
  • About AI agents
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