Question
Can I train the Copilot AI model for topic with feedback or other methods?
Answer
You can't train the Copilot intent model directly, but you have some control. When you update the description for a topic, you give the model more context and help improve its predictions for new tickets from that point forward. These updates only affect future tickets, not existing ones.
If the model predicts the wrong topic, your agents can update the intent field. Use reports to compare the original and updated topics. This helps track trends and surface issues. Only Zendesk can change or retrain the core model.