Customize search results columns

66 Comments

  • Marcelo

    Yes please, this functionality is really important to be developed

    4
  • Ilya

    We also definitely need the functionality of adding/removing columns in the search result view

    4
  • Nicole S.
    Zendesk Community Team

    I'll add that detailed use-cases in the comments add value to the conversation and helping PM's to understand what the problem is, what the scope is, and what the impact of a solution would be. Votes and detailed comments are the best way to make a difference! 

    4
  • Daniel

    +1 here too! It only makes sense to be able to customise search results to make it easier to find things. Being able to see the 'assigned to' column would be most beneficial and reduce frustration.

    4
  • Heather Winbank

    ditto +1 here also! I agree being able to see the 'assigned to' column would be so useful & to be able to pick other columns that will suit your individual needs would be fantastic. Its a massive frustration to not have this option now considering how much we pay to use this product you would think this would be an easy option for Zendesk to add.

    4
  • Robin VanBrunt

    I agree, it would be great to be able to change the result columns/fields for search.

    4
  • Pedro Góes

    Please add this as soon as possible.

    4
  • Patrizia Eberhart

    +1, would be very helpful!

    4
  • Oliver Tietze

    @Nicole any news on further planning / Roadmap?

     

    Best regards, hoping for customizability... :)

     

    Oliver

    4
  • davecole

    2 years worth of requests for this functionality, come on Zendesk surely this shows that this is required by so many and yet you still ignore these requests. Give us some hope that you are listening and you will be making this functionality available sooner rather than later

    4
  • Jeremy Holmes

    This has become an issue for us as well. We have been happy with making views for most things, but when a set of tickets that meets the criteria is closed and can not be tagged with an automation process, search is the only option that will still pull the tickets we need to review. Better planning is the long term solution, but we need something to help us analyze how we need to plan and see what happened on the individual tickets. The lack of custom columns in searches makes it a clunky and cumbersome process to try to research things that have already happened that we may need to make better processes to catch. 

    I totally agree with Dolores' comment. I would love to have an export from search option in addition to more complex column customization. There is a similar request already on the community posts here as well. I did see where Jonny mentions the Advanced Search App and I tried it. It does seem to add a lot of the functionality some of us need. 

    3
  • Stewart

    +1 for us. Would be very helpful to see the 'assigned to' column on the search ticket view and the ability to pick which columns show on this search ticket view. It's incredibly frustrating and time consuming when searching for tickets to have to click into them to see who it is assigned to.

    3
  • Alex M

    Agree with the above. For my current usecase I'd like to be able to see the assignee, but the ideal solution would be to add full customisation of what's being shown

    3
  • Stacey Horowitz

    It is very frustrating to have to open up many line items to find the one you want just b/c you cannot have the extra columns in the search that you like.  We have built many custom fields and it would be very useful to see some of them in the search.

    3
  • wes

    As mentioned by others, the lack of Organization in the search view is puzzling. I understand that it takes more time to deliver a view for all of the different options so many of us prefer. Not including Organization indicates that the majority of Zendesk customers are using tickets for supporting retail consumers. That should change with rapid growth across so many industries.

    3
  • Peng Li

    This is quite troubling for the Zendesk Product Team and not very customer focused. All these requests but it seems like it's just going to the ether. 

    3
  • Kent Ejby

    We need this as well.

    3
  • Marc Dufour

    This should be a thing. I need to be able to include organization name in the search and was surprised to not see an option to edit the Search results view. Upvoted

     

     

    3
  • Flavio Lira

    +1 for all the reasons above :)

    3
  • Chris Mock

    The beauty of search results is that we are able to share this link in reporting. Unfortunately, this search view does not include the organizations and other column views we have customized. This would be really helpful for management to view and sort from our search report and prioritize specific issues related to our customized column views. This ability would make us all superstars of advanced search. Please consider this ability to add our own column views to advanced search, which has been available for several years in our customizable personal views. This is the one request from management I get all the time, so they can view who the big customers are from the list pulled. 

    3
  • Will D'Amato

    None of this is going to matter in another couple of months when our ZoHo adoption is complete

    2
  • Kilian Eitzenberger

    Is there any update yet?

    2
  • Varshini_L2

    Hi , I would like to check if we can modify the columns in general search bar at right side top.
    For example we have requester column but Assignee column is missing. If we get a chance to modify the search criteria other than the filter option it will be easy.

    2
  • Ulrich Spies

    Really disappointing that such an easy feature is not being established since years. Zendesk Product Specialist Please add the possibility to customize search result columns for "tickets" and maybe other tabs if possible. If there's a reason not to do anything, please provide at least an answer to the community. Seems like our company is not the only one and here's no official feedback since years now. 

    Thanks in advance from a CUSTOMER!

    2
  • Oliver Tietze

    Katrin Leinweber Thanks - but I'm lost. Could you please provide a screenshot? Thanks!

    2
  • Kristy Alajoki

    We are also looking for this functionality.

    1
  • Is this feature coming ? ie ability to customise the columns on a search view 

    1
  • David McLaughlin Jr

    +1, this would be very helpful for us as well! Zendesk lets make this happen please!

    1
  • Ulrich Spies

    Katrin Leinweber I can't see that button for columns too.

    1
  • Katrin Leinweber

    Work-around:

    1. Conduct a realistic search on your /agent/apps/advanced-search page (via the bottom left loupe symbol, not via the simple search field in the top right)
    2. Above the "Results (…)" list, open the "Columns" dropdown menu and (un)check the columns that you want, using the search results list to judge the real usefulness of each column
    3. Pin the tab in the browser or keep it otherwise separate from normal ticket work.

    As long as you don't close that browser (tab/window), the colum customization should remain the same throughout many searches.

    0

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