Customize search results columns

82 Comments

  • Oliver Tietze

    Katrin Leinweber Thanks - but I'm lost. Could you please provide a screenshot? Thanks!

    2
  • Ulrich Spies

    Katrin Leinweber I can't see that button for columns too.

    1
  • Christopher Rehn

    We desperately want this feature, it should be handled similarly to how we are able to build Views.

    0
  • Katrin Leinweber

    Ulrich Spies & Oliver Tietze: I've updated my comment again to clarify a double-meaning that I overlooked before. If the "Columns" button isn't there now, maybe that /agent/apps/advanced-search page isn't enabled in your instance?

    0
  • Geoffrey Gallinger

    We would like to be able to customize columns on an agent by agent basis. Our tier 2 agents have different priorities when looking through agents than tier 1, and in addition, being able to remove columns would provide some agents with lower resolution monitors would yield some additional screen economy. Is there any update to this?

    0
  • Jeff Billark

    Assignee would be nice to have included in the search results

     

    0
  • Savannah Lee

    Completely agree. Hoping this comes sooner than later! 

    1
  • Yaniv Dayan

    Really?!?

    What's the point with the 'Search tickets' if I cannot see who is the assignee?! Should I open one by one? Windows 3.11 could do this! :(

    1
  • Savannah Lee

    @yaniv I recommend using the Filter option in Search results until this is figured out.

    0
  • Yaniv Dayan

    Thanks, Savannah Lee, it is not the best workaround, as, for every search, I will have to run it X times the number of agents that we have.

    Looks like something that ZD could fix in a few hours, but probably will never happen as the first call was more than 4 years ago...

    Thanks again for trying.

    0
  • Sorin Alupoaie

    I've recently built this search app that might help some of the folks in this thread.

    It helps support team members quickly search and reuse information from historical Zendesk tickets.

    0
  • Marc Dufour

    Sorin Alupoaie It looks great but you state it's free on the Apps Marketplace and then when signing up for an API it's actually a 14 day free trial, but no mention of how much after 14 days. It's a little misleading.

     

    0
  • Sorin Alupoaie

    Marc Dufour thanks for pointing this out.

    The marketplace listing doesn't allow you to specify a price unless you also use Zendesk for payments, which we don't yet. That's why many apps are listed as free even though they are not.

    0
  • Marc Dufour

    Sorin Alupoaie thank you for that insight. I was not aware. So how much is it after the 14 day trial? (Sorry for the off-topic. We'll wrap this post-haste)

    0
  • Sorin Alupoaie

    Marc Dufour $5/agent/month

    I published the price on the website as well

    0
  • Valo Solutions

    This is quite old but the need is still there. Customizing shown column in Search would be great and also Filters. 

    Any updated news about this?

    0
  • Abdul Muneer

    Adding a custom 'Assignee' column in Search criteria.

    2
  • Tomasz Gubala

    Key function for us too. How come it's not there yet? Most important for us - assignee column. Filters are not sufficient - I need to know which ticket is assigned to whom without clicking one by one...

    1
  • Abdul Muneer

    I agree with Tomasz Gubala. We need this as soon as possible.

    0
  • Johannes Ganter

    Incredible that this is still not possible. Very basic feature, which you're sort of already offering via views. Why not for search results?

    0
  • Pedro Rodrigues
    Community Moderator

    Hi everyone, just as a reminder, we can install Zendesk's app Advanced Search to achieve this.

    It allows us to search tickets according to multiple parameters, and even choose which attributes we want as columns in the resulting table:

    Lastly, we can export the first 2,000 ticket search results to a CSV file.

    It's at: https://www.zendesk.com/apps/support/advanced-search/

    Hope this helps!

    0
  • Johannes Ganter

    Hi Pedro, I'm aware of the app and we'll be using it for now. However, this is just another app that agents have to get used to, instead of just having this very basic feature out of the box. Every ticketing system I worked with so far offers this.

    0

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