Customize search results columns

62 Comments

  • Nicolas Bugnon
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    I agree.

    My biggest complain is when searching organisations. We needed to show the adress in the search results so i ended using the field Notes. Sadly it prevents my agents to use the note field for other purposes (this is the only field that an agent can edit in an org).

    • As proposed by Nekotia, allow us to customize the columns

    or

    • Add Notes and Details fields by default for Users and Orgs
    10
  • Satheesh Kedarisetti
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    We also has same problem, current search page has 6 columns, If we have option to choose 4 more columns, that would be helpful.

    10
  • Nessima Badek
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    I agree, we really need to be able to add some user fields to customize search results columns. It would be a big help to allow users to identify the right person to contact.

    9
  • Drew Hayes
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    Definitely need this functionality. Being limited to the "default search" columns makes the search very limited in its usefulness. 

    9
  • Jim Potter
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    If nothing else, please add "Organisation" as an additional column.

    Thx!

    9
  • Heather Rommel
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    I would add that for our use case, different Agents and Managers would like different Search results so being able to customize it Agent by Agent would be best with a default setting for the Account or at a Group level! We would love to have the option to serve up our custom Organization or User fields in a search and be able to sort by column by clicking on it. Also ability to surface some of the hidden fields like last sign in date and suspended status would be preferable! This is because different departments pull up searches for different reasons. AR might want one customer field to show while Support would want contact info to show while Managers would want Csat fields to show, the list goes on!

    9
  • Crystal Hoover
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    We would also find this very useful. The Organization field is pretty important for us to see when searching. Being able to filter by organization isn't enough.

    9
  • Prabhakar Murugesan
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    We have a similar need. It would be great if we can add some of the custom user fields to the search results. 

    8
  • Niloufar Lamei
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    We absolutely need the functionality of adding/removing columns in the search result view.

    8
  • Mary Thomasson
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    Please make all columns functional as sort options and at least add 'Organization' to the tickets view.  Configuration would be even better.

    8
  • Stephanie Heacox
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    Add my voice to this request - again, pretty simple to code, since you already have this functionality on other pages.  Please make a priority, along with downloading search results.

    8
  • Dolores Vincenzo
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    I also agree that this function is needed. It should be possible to customize the search with the columns everyone needs. Furthermore it would be very useful for me to have also an export function of the list of the advanced search results.

    7
  • Michelle Scott
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    I agree this functionality is needed. We should also have the ability to add custom fields to the search and advanced search. 

     

    Thank you!

    7
  • Heather Rommel
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    I am just adding a note to this feature request to say yes, we want this too!

    I've upvoted this request. Upvoting gets more "looks" from the product team, so I encourage everyone reading this right now to do that!

    7
  • Nicole - Community Manager
    Comment actions Permalink

    Thanks for the feedback, all. 

    Significant work is planned for Support and the agent UI in 2019. I can't speak specifically to search results at this time, but will make sure that the product managers who are planning that work read through the ideas shared in this conversation. 

    7
  • Michael Southwell
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    Agreed. Please allow customising of the columns visible in searches similar to how to you choose what to show in views or just have an option on the search page for what to show as there are a number of fields missing, such as Org, Assignee etc and the ability to add or remove columns as required.

    7
  • Rhi Hunter
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    Agreed, in our case in the Organization search we would like a minimum of the Details field to be added, but as we deal with many different products in many regions the option to fully customise which of our custom fields we wish to include/sort by in all the Search pages would be extremely helpful.

    7
  • Kilian Eitzenberger
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    We are also looking for this feature. For our sales department it is important to see specific information on the first glance. We use custom ticket fields for Offer/ Order Numbers and other product information. Being able to customize the search columns similar to the possibilities within views would be very helpful and increase usability.

    7
  • Will D'Amato
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    Don't forget to upvote others posts here to get some traction. Otherwise it's just a group of disassociated complaints Zendesk will never do anything about.

     

    7
  • Michaela Veers
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    We also definitely need this function. We want to sort the list, therefor in every case we need the due-date and the employee. We prefer customizable columns.
     
    6
  • Eric Kramer
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    I very much agree.  Providing more information at a glance would definitely improve the search feature.

    6
  • Ethan Walfish
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    Also highly interested in this, in particular, to see who these are assigned to today.  There are many scenarios where I might search for a JIRA issue ID and try to consolidate ownership of those tickets.  If they're owned mostly by one user, we'd assign them all to that user.  In other circumstances I might be lookinf for tickets related to a feature and assign many of them over to one user.

    6
  • Will D'Amato
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    I can't tell you how disappointed we are to learn that is impossible when I tried to add a column to the search results page to vew which organization the requester is submitting the request from.

    Search results page needs to allow for customizable columns in a similar manner to views

     

    6
  • Michelle Scott
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    Likewise, please let us know when/if this added feature will be implemented. 

    6
  • Dan Reyes-Cairo
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    Also looking for this feature. We would love to be able to filter by organization.

    6
  • Oliver Tietze
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    We need "SLA" to be a default column in search results. Maybe others, too.

    Please Zendesk make it customizable or tell us that you won't!

    Thanks!

    5
  • Daniel
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    Hi, I would love an update on this request too please.

    5
  • Stewart
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    I'm also interested in an update.

    5
  • Peng Li
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    Definitely very needed, as we have customized Organization fields that should be displayed in the search results. 

    5
  • Jim Stratton
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    I'll add a vote for this also.

    5

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