Web Widget: Overwrite the users url



  • Thomas Verschoren
    Community Moderator


    The updatePath setting does two things:

    1. It shows up in Zendesk Chat and can be used in Chat Triggers to do assignments:

    2. It can be used to improve the Contextual Help for Answer Bot and Guide suggestions:



    It does however not affect the source for tickets created via the Widget in Support.

  • Phillip Stewart

    Interesting, thank you for that information Thomas. Since it's a command of the widgets Core API I would thought it would affect the source for tickets created via the Widget in Support as well.


    To be clear I'm referring to the "Submitted from:" link that is automatically added to the ticket description when a Support ticket is created via Widget. Are you aware of a way to change or hide this link?

  • Thomas Verschoren
    Community Moderator

    That’s one item on my “wish the widget could do X” list that is not a feature yet.


    So no, as far as I know it can’t be disabled.


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