ticket field permissions (grey out in Form A and Editable in Form B

Answered

4 Comments

  • McCabe Tonna
    Community Moderator

    an internal app can do this pretty easily.

    If group_id == X, enable field, disable another

    if group_id == Y, disable field, enable the other

    group_id could be form_id or brand_id, pretty easily

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  • Steven Gagnon

    Excellent!  This is what I am looking to do.

    Do you know the name of the internal app?

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  • Anna Roussanova
    Zendesk team member

    Hi Steven, I think McCabe meant that you could build a custom internal app. There isn't a public app that does what you need it to.

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  • McCabe Tonna
    Community Moderator

    Steven Gagnon,

    Anna is correct; this would be a custom private app to do this

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