I see 5 and 10 years ago there was talk about integrating google calendar into Zendesk. I also see that there is an integration in "Sell", however, no mention for "Support". I would love (need?) for this to be road mapped.
Business Case Details: Our company provides training, implementation and scheduled Support calls. We use Google Suites/Calendar to schedule meetings as well as to communicate across our company. Presently, we have to send an invitation from our Google Calendar (to show on our calendars) to Zendesk (to have the meeting information shown on the Zendesk ticket), merge the ticket with the existing ticket, then forward the information from Zendesk to our client. We need to decrease the steps and reduce the risk of human error! I know Zendesk integrates with Outlook calendar, however, we are not looking to change our email system company-wide just to accommodate Zendesk.
Please advise if this is road mapped. Thank you!
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