Feature request: Edit/delete a comment on a ticket

Not planned


  • Official comment
    Nicole S.
    Zendesk Community Team

    Thanks so much for sharing your feedback! This is a request we have heard several times over the years. The product team has evaluated the suggestion and weighed the pros and cons, and ultimately determined that ticket comments are intended to be a System of Record, and enabling edits would break the integrity of that record. 

  • 岡田 健

    I see your point.

    Even from that viewpoint, we can "mark" a comment deleted and hide it by default like resolved comment thread of GitHub PR. Doesn't it work?

  • Nicole S.
    Zendesk Community Team

    That is a fair point and a potential solution to the problem. It would be a substantial change to the core functionality of the product, however. I will pass the suggestion along to the product team and they'll follow up here if they have additional thoughts or questions.


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