Chat Widget Question

2 Comments

  • Amie B

    Hey Blake,

    Your screenshots indicate that you don't have the right agent permissions inside Zendesk to do this. You'll need to get an admin to do this as they will be able to access the web widget channel settings where you're running into an error. 

    Best,

    Amie

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  • Sabra
    Zendesk Customer Advocate

    Hey Blake! As Amie mentioned, it doesn't appear you have the correct Support security to access the setting to remove the Widget from your Help Center. With the correct security, you would be able to toggle the "Add to Help Center" setting from the Setup tab under Admin > Channels > Widget in Support as mentioned in the article Adding the Web Widget to your website or Help Center.

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