In my company, we have two areas of business - one is B2B and the other is B2C.
We are on Support Enterprise, with Guide Legacy (pre-2017, so access to multiple branded Help Centre's.).
For our B2B workflow, each organisation we create represents a customer - each has a custom organisation field for the Support Level (Standard / Business / Enterprise) that they avail of. We use this Support Level to power our SLAs.
We would like to make it so the end users belonging to an organisation (part of the B2B Brand) would be able to see either on the ticket or on their user profile, what Support level they avail of, so they would understand what the SLAs would match up with.
I was wondering if there are any easy ways of achieving this or would it be a case of creating a custom Help Centre page / modifying the User Profile page to display this information?
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