The feature to disallow the parent ticket to be solved until all child tickets are solved does not work. I am testing in my sandbox and can leave child tickets in any state other than solved and still solve the parent ticket. Further, the "create bulk" button does not seem to work either, it only creates a single ticket. I do not see an obvious difference between "create bulk" and "create single". I have tried in the description field to use comma delimiting, carriage returns, etc. with no luck. An explanation in the marketplace describing how the different features work would be nice.
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