Create rule from specific users



  • Chris Bulin
    Community Moderator

    Hi John Scrivener! You can do this. You will need to set up an email extension for your Director. There's an article to help with that: 

    You'll also want to tag the CEO's user profile so that you can easily identify their tickets. 

    Once you have both of those pieces in place, then you can create a trigger that looks for a ticket created with the unique tag for your CEO and have it send a notification to the email extension for your Director.

    Hope that helps!

  • John Scrivener

    I was able to create a trigger with your help.

    Thank you very much for this.

  • Chris Bulin
    Community Moderator

    You're welcome!


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