Restrict groups from viewing Side Conversations

3 Comments

  • Nicole S.
    Zendesk Community Team

    Hi Stacy -

    Thanks for sharing your feedback. Can you provide any additional detail about your use case - how often this issue is coming up for you, where in your workflow it arises, etc.?

    If other users have similar needs, please up vote Stacy's post and add details in the comments below.

    0
  • Sydney Neubauer

    One of our workflows involves Agents in the same instance. As they are requesters on the tickets, they are able to access the ticket they have requested. This includes any internal notes added. 

    Agent workspace could be an option for any internal conversations needed to discuss the request but does not work as they are able to see the side conversation. Right now we are using the honor system

    0
  • Nicole S.
    Zendesk Community Team

    Thanks for adding your thoughts, Sydney. 

    0

Please sign in to leave a comment.

Powered by Zendesk