Agent Workspace: Chat Sound Notifications


  • Dave Dyson
    Zendesk Community Team

    Thanks for your feedback, Priscilla!

  • Arpan Nagdeve
    Zendesk Product Manager

    Hi Priscilla, 
    We reviewed the sound settings and enabled the ones which are most widely used, as of now we are not planning to enable sound notifications for the rest 3 options mentioned by you. 
    An agent can still go and change the sound file for the incoming chat and incoming message. On default sound soon we'll be rolling out changes that will change the default sound and add few more sound options for incoming chat and incoming messages. 

  • Priscilla S

    When I switched to Agent Workspace, I was getting the sound notification for Operating hours. I believe that notification sound didn't get enabled. I've switched AW on and off and now I don't hear it!

  • Sydney Neubauer

    Definitely, something we would like as well. I have upvoted


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