Triggers and OOO

Answered

2 Comments

  • Pedro Rodrigues
    Community Moderator

    Hi Marga Obrador A, you can check Zendesk's own Out of Office app, which adds a 'agent_ooo' tag to the ticket when the agent is out of office.

    You could then add a "tags contain none of these = agent_ooo" condition to each trigger that assigns to agents.

    You'd then have to create a second trigger for each agent, to check if the 'agent_ooo' tag is present and Assignee = Agent D, then assign to F.

    Hope this helps!

     

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  • Marga Obrador A

    Hi Pedro Rodrigues 


    Thanks for your help on this! :) 

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