Ajouter un nouvel abonné après que le ticket soit ouvert depuis un laps de temps

1 Comments

  • Brandon Tidd
    Community Moderator

    Hi Lydia,

    In this case, you'd actually want to use an automation (which is time based).

    CONDITIONS ALL

    Ticket: Hours Since Open > 360
    Organization Is X
    Tag Contains None Of The Following Reminder_Sent

    ACTIONS
    Email User (Agent)
    Add Tag Reminder_Sent

    Hope This Helps!

    Brandon

    1

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