Bring back quick assign to Agent Workspace

12 Comments

  • Rudolph

    I would also like to see this feature returned for the sake of agent efficiency!

    15
  • Chris B

    This is the most frustrating missing feature among our team.  Please add it to the Agent Workspace 🙏🏻

    12
  • Daniela Breitenberger

    I'd appreciate it as well if the quick assign option could be returned, please! 

    12
  • Twan van Hulten

    Good point. We also miss this feature very much since we switched to Agent Workspace. The lack of this function does not help to work more efficiently.

    12
  • Camilla Savoia

    Yes, PLEASE bring back! It's disrupted a lot of processes and efficiencies for my team, as well as accuracy issues with tickets getting re-assigned to the right agent groups (leading to issues going unresolved or being resolved incorrectly)

    14
  • Yolanda Villalobos

    Before Agent Workspace, there was an option to assign a ticket that was available next to an agent's name and avatar on the comments they had made on a ticket. This made is extremely easy to assign...

    12
  • Iris Medina

    It really is efficient. Please bring it back, we have various CSR's that work in different Hizzies and wrong tickets get assign to the wrong warehouses. :(

    13
  • Kim

    Agreed, it would be a big efficiency win to bring this back. Thanks!

    5
  • Reagan

    def an efficiency win if we could get this back, thanks!

    4
  • Ashley

    This feature helps us work quickly and seamlessly! Would greatly appreciate bringing it back!

    2
  • Chris B

    Lots of votes to add this to the AW!  Any word from a Zendesk Product Manager - is it on the roadmap?

    0
  • Maria Buil

    It would be great to have this back, it made our work way easier!

    1

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