New Ticket Desktop Notification

52 Comments

  • Ronald Devine

    +1 Desktop notifications is a must for Zendesk.

    We really need this function built in to Zendesk and this is not for a 3rd party to do like Slack.

    I agree with everyone above and for the same use cases.

     

    2
  • Jan Stoltzenberg

    Did this request get anywhere? 

    1
  • Samir El Amrani

     

    Yes, we need this function! It would be a step function improvement in daily workflow. Thank you in advance.

     

    2
  • Kristyn Thomas

    + 1 Desktop/Sound notification for new tickets requested by my agents as well.  Please add to future release!

     

     

    1
  • Mindaugas Verkys

    Of course desktop notifications should be reachable via API.

    1
  • Heather R

    *nudge* don't forget to upvote this suggestion by clicking the up arrow next to the title!!!

    1
  • Peter Godden
    Hi all, as part of the SweetHawk paid apps offering, we’ve put together a kb article & video on how to create custom popup notifications in Zendesk here: https://support.sweethawk.co/hc/en-us/articles/360016317471-Create-your-own-Zendesk-popup-notifications
    0
  • Logan

    Yes this basic feature is needed, especially when many competitors offer it.

    -1
  • Peter Godden

    We've one-upped the solution I posted about this a couple of months ago and have released a new Zendesk app called Notify. It lets you define all the details of when, what and who will receive popup notifications. You'll even see a historical thread of notifications in case you missed anything. 

    0
  • Stijn van Esveld

    @Peter, thanks for that, but I believe it's not the functionality we're looking for in this thread. We require desktop notifications which also show when your Zendesk screen is out of focus, like such: https://developers.google.com/web/fundamentals/push-notifications/display-a-notification 

    1
  • Andrew Corn

    Agreed, the purpose of this thread is "desktop notifications". The Notify app doesn't solve this request.

    0
  • Vincent Brendel - SweetHawk

    Hi all, the Notify app has a private beta for chrome desktop notifications, preview below:

    If you'd like to try desktop notifications with the Notify app, please install the app (free trial) and contact us at support@sweethawk.co to opt into the beta.

    0
  • Sonja

    +1 for desktop notifications.  How is this not already native???

     

     

    1
  • Vincent Brendel - SweetHawk

    Sonja, if the Notify app cost is an issue, please feel free to tell us about your requirements at support@sweethawk.co

    0
  • Nicholas Cheng

    +1 for desktop/ browser notifications.

    0
  • Jan Stoltzenberg

    An app could be great, but for security and policy reasons we can install and use only those made my Zendesk themselves.

    An alternative I have used, is to be logged in to the mobile version. The mobile app then makes alert sounds on received new tickets/updates.

    0
  • Jordan Tucker

    I'm really quite shocked that this is not a built-in feature, especially since users have been asking for it since 2013, six years ago.

    I understand that there are paid marketplace apps that provide this service is some capacity, but how is this not a built-in feature for a $90+/mo/agent service?

    This should already be a Trigger Action in Zendesk.

    1
  • Jean-Michel WEISS

     I hope that you will not release it the 29th february of this year (2019)...This feature is to preserve your core market, even in OTRS which is available in a free version, the desktop notification is already there by default. Thanks Integromat, but no thanks, same for sweethawk, the connector is too limited. it should be embedded by default, natively 

     
    0
  • Matt Harding

    Adding another +1 to the sea of comments:

     

    This feature is very important for our startup.  We would love to have desktop notifications from Zendesk.

    1
  • Julian Gomez

    Dear ZenDesk, 

    I posted the original feature request over 4 years ago! And although I'm a very happy ZenDesk customer overall...I must say that I'm quite disappointed in the lack of attention and follow through that has been given to this thread/request. 

    It seems to be a popular request based on the amount of comments accumulated since posting. And per Matt's recent comment..."+1 to the sea of comments", you can see that it is not a one off request. 

    Some feedback or update would be greatly appreciated. 

    Thanks!

     

     

    3
  • Steve Klein

    1,611: Days since Julian Gomez started this thread

    51: Number of comments since then

    64: Number of upvotes received

    0: Action taken by zendesk.

    (With apologies to Harper's Index)

    2
  • Louis Evangelista

    We need this

    0

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