Admin tool request: List of suspended users

55 Comments

  • Leigh A
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    Any updates on this request? We'd also have use for the suggested features.

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  • Paul Isom
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    I support this feature request.

     

    I think it's pretty important as currently there is no way for agents/administrators to find out when a user is suspended other than by chance of finding the user in the list of 'people'. We have close to over 2000 end users in our system we cannot manage suspended accounts this way. The only other way we can find out is when a customer calls us to complain their support issues aren't being responded too.

    I think it would be ideal if there was a way for triggers to be set up to sent notifications of when a user is suspended.

    We had an issue yesterday where an end-user was suspended that was critical to our day to day support of our customers and it was only once we saw a suspended ticket view that we found out that they had been marked as spam and the user suspended.

     

    Thanks

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  • Florian Lackerbauer
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    we'd also Review suspended users on a weekly Basis just be sure that nobody of our consumers fall under the cracks...

    Is gooddata able to Report on suspended users ?

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  • Artur
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    +1

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  • Henry Dillon
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    +1 to being able to review suspended users.

    I'd also add that there should be a way of tracking the use of the Mark as Spam feature. Giving agents the ability to delete a ticket without any trace is very worrying. I agree with spam tickets being taken out of workflow, but deletion creates a potential fraud loop hole.

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  • Shahrooz Kohan
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    By accident we set a bunch of users as suspended through the API. Now we are unable to identify which are suspended or not. Is there any way to do this?

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  • Michael Wojtaszek
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    Agreed, this would be a very useful tool.

     

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  • Clara Church
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    +1

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  • António Viana
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    +1

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  • Punnu Kaur
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    +1 We would like this feature. Some agents have marked few tickets as suspended and due to which we lost some important emails. I had go to go through Audit to find a user that was suspended in May!

    So yes this tool is very much wanted. Looking forward to this zendesk.

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  • Sam Malone
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    +1 for this as well.

    I'm really shocked and dismayed that ZenDesk hasn't bothered to comment on this item. Does anyone else find it odd that a service which helps companies handle comments, complaints and requests from its customers actually ignores its own customers??

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  • Mauricio Oliveira
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    +1

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  • Nithya Vijayavel
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    +1

     

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  • Tendai Shava
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    +1 This would be super helpful. 

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  • Heather R
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    +1 -- we would be so happy if we had more transparency and audit trail into who/what was done to a user profile.  The current audit log for enterprise is a great start, but it's limited.  We'd definitely appreciate opening up more info.  And i like the idea of it being close to the "show all events" button on tickets.  But as i've stated on other feature requests, please give admins the ability to grant this in permissions to agents through roles.  

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  • Ken Shampo
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    We really need this feature as well.  We are trying to sync data between our systems, and it is becoming very difficult when there are many aspects between them that we cannot compare.

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  • Eric Chon
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    +1 from me as well.

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  • Todd Ramsburg
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    +1 This is absolutely needed.

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  • Mauricio Oliveira
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    +1 to this.

     

    I have Salesforce controlling my user base and it should be the main system getting updates on Contacts data, including activation/suspension to Zendesk. However, sometimes our agents get creative and suspend them in Zendesk directly, so data gets inconsistent between the two systems.

    I have a bunch of scripts that run periodically and I wanted to created a new one that gets the list of suspended users in Zendesk and updates their records in Salesforce for data consistency. But apparently there is no way to get this list through the REST API other than getting the whole list of users and filtering them afterwards, which is a costly operation for periodic scripts.

    Having a way to already obtain that list through an API call would be great.

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  • Tony Destefanis
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    I am astonished that this request was opened in 2014 and has not been made a feature. This is such a simple feature to add.

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  • Graeme Carmichael
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    I am not sure when this appeared, but I have found a way of listing suspended end users.

    • Go to Admin>Manage>People.
    • On the right hand pane, there is a 'Bulk Management' widget. Select 'bulk end user delete'.
    • A list of users is shown and includes a sortable column headed 'suspended'.
    • Click the suspended column header until suspended users appear at the top.

     

     

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  • Kyle Handley
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    If Zendesk would share the query they run internally to get that information to surface to the Agent interface perhaps we could run an API query for just suspended users. I'm not finding anything in the documentation that shows it as a searchable attribute.

    api/v2/users/search.json?query=suspended:true

    api/v2/search.json?query=type:user%20suspended:true

    api/v2/search.json?query=suspended:true -- gave me a keyword 

     

    I've opened a ticket about this.

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  • Mauricio Oliveira
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    Hi Kyle,

    I've tried a few queries to obtain the suspended list and couldn't make it work. I have also opened a ticket, tried a few suggestions (like those you listed) and no success. The answer they gave me in the end was:

    "I would recommend getting a full list of users using the UsersAPI endpoint, and then using a script to parse the users down to only those who have suspended:true."

    So, if nothing has changed since then (that answer was from March 20th, 2016), I think that is the only way for now.

    Kind regards.

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  • Emily Jarvis
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    Would love to have this feature too, we used to have it in the old Web version
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  • Rebecca Meli
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    Hi 

    Would love this feature as well

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  • Sarah Morrison
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    +1 This impacts our ability to service our customers. 

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  • Neil Lillemark
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    +1 - really need ways to make this information more accessible to admins/agents

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  • Pat Prince
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    +1 - we need some solution to this and it's surprising that this isn't available already, not even through the Search API

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  • Mark Walsh
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    We would like this feature as well.

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  • Corrin Duque
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    +1 to this feature request as well as just about every comment.  This is a definite user management requirement.  We have no way of ensuring the users we intended to suspend are indeed suspended (and that those that should not be were not suspended).  Other than hunting and pecking by looking in settings>people>organizations it is not easy to tell.  I understand the need to have users that are suspended disappear from Customer Lists but it would be great if they were available to be seen in reports (via Good Data or Bime Analytics) or some other export.  

    I had a ticket opened where I received some excellent help looking into possible solutions to our need to pull a list of suspended users.  While a mass JSON export will show the value "true" if suspended that is not a feasible means to look.  

    We really need a way to pull a list.  Would so much appreciate this feature as it is key for user management.  

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